Forrester writes: ...consulting and training organizations have recently introduced simulation tools that are designed to demonstrate the benefits of business models in allowing an organization to function more effciently and effectively in times of normal load, as well as in times of stress. These simulators, hich stress the ability of an organization to adapt to crisis situations...
These tools effectively demonstrate to senior management the advantages of such process models. The result: better management buy-in for an IT service management (ITSM) project and its benefits and an implementation team with a better understanding of the value of the end state of the initiative.
For full report refer to Forrester web-site.
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